Return PolicyItems may be returned or exchanged within 30 days of purchase date. The purchase date is the date you completed your order on our website. Below is an outline of our return policies:
For unopened items, you may return within 30 days of purchase date. You will receive a refund for the purchase price of the item. Shipping fees to and from Silent Realm Entertainment are not refunded. Refunds will be issued based on your original method of payment. Items returned must be packed with sufficient protection to ensure it arrives back to us in original condition. For items not received back to us in the original condition, there may be a restocking fee. Unopened items are defined as having all original factory seals still intact.
For damaged or defective items, please notify us immediately. We must be notified within 30 days of the purchase date. We will offer you a replacement for the same item. Please retain all original packaging, including the box it was shipped to you in. We will provide you with a prepaid return label to return the item to us. When the item is received back, we will send you a replacement. If the item is no longer available, you will be given a refund for the purchase price and shipping price of the item. Please note that "mint condition" and "mint packaging" cannot be guaranteed for our products and will not be considered as a damaged or defective.
This return policy only applies to shipped items that you have received.
Shipping Address Requirements: We will ship your order to the shipping address stated on your order. Please make sure the address is complete. Packages that get returned to us or lost due to an insufficient address will not be eligible for a refund.
Undeliverable and Refused Packages: If a package is returned to us due to a failed delivery (Incorrect Address, Insufficient Address, Refused or Multiple Delivery Attempts), the package will be held and you will be contacted. If you would like us to reship it, we can arrange for payment to be made by you for the additional shipping costs to reship the package.